Resis and refunds
The satisfaction of our customers comes first and making a return is easy and fast.
If for any reason you are not satisfied with your order you can return the purchased product by giving us communication of the intention of the return and the proof of shipment (sharing thetracking numberby courier)14 daysfrom the date of delivery.
The only expenses you pay are those of return of the purchased products*. The payment of such expenses may be
- Made directly by the buyer to the forwarder;
- Alternatively, it can be made, on your behalf, directly from Ski Sises, detaining from the refund the amount equal to the standard shipping cost of the purchased products (For Italy costs are equal to €10).
The only conditions we require are inherent in the product:
- It must not have been used, so it must be intact
- You must not have suffered any kind of damage
- He must have attached the tag, and be fitted with his original packaging.
THEapproval of the returnis subject to Fabbrica Ski Sises control that will verify the integrity of the goods and then proceed to the refund. If the goods do not comply with the above requirements, the return may be refused.
The refund will be madewithin 5 working daysthe approval of the return on the same payment method used to confirm the order. Refund accounting may vary depending on the method used
It is possiblemake items in the points of saleSki Sises only if the customer intends to request a change of size or proceed with the change of an item of value equal to or greater than that returned. You can't make an item in the store and request money back.
DETTAGLI
The return procedure
1. CONTACT US
Contact us foremail(servizioclienti@skisises.it) orWhatsappIndicate your name, the order number within 14 days of delivery. Remember any documentation required within the package. Or use the online withdrawal form
2. PREPARATION
Pack the items you want to return inoriginal package and seal itwith duct tape. If you no longer have the original package, enter the items in onesuitable alternative package.
3. ACTIVITIES
Cut and paste on the package the return label contenting the address of our home.
4. BOOKING THE RIGHT
You can book the withdrawal yourself. Alternatively, we could contact the courier to spend the day you tell us. (It is only possible for us to indicate the day of preference, not the time)
5.
You're done! We will process the refund (Net of transport costs* and return) as soon as we have received your package and verified that everything is in place. Refund times vary depending on the payment method.
Online withdrawal: the withdrawal button
From 19 June 2026 you can cancel your online purchase directly from the site, in a simple and immediate way, thanks to the new withdrawal button.
How it works:
1. Open the withdrawal page and enter your name, order number, goods to return and your email.
2. Check and confirm the withdrawal statement (a passage that avoids accidental sendings).
3. The withdrawal is valid from the moment of sending.
Because it complies with:This function implements art. 54-bis of the Consumer Code, introduced by Legislative Decree 209/2025 in transposition of Directive (EU) 2023/2673. The right of withdrawal may be exercised within 14 days of delivery. The digital function does not replace the traditional modes (e-mail and WhatsApp) described above, but flanks them.
Contact
RESOURCES
In case you want to use the return pickup service, the fees agreed with the forwarder, which will be applied are the following
- Italy: 10€
- Austria, Belgium, France, Germany, Netherlands: 12€
- Denmark, Spain (Mainland): 15€
- Czek Republic, Slovakia, Spain (Balears), Sweden: 18€
- Bulgaria, Estonia, Finland, Hungary, Latvia, Lithuania, Poland, Romania, Slovenia: 22€
- Croatia, Portugal: 24€
- Greece: 28€
- France (Corse): 40€
* Shipping costs for travel, if at the customer's expense, will not be refunded
NORMATIVE IN HOME OF MANCATA ACCETTATION OF SHIPPING
Thefailure to accept the shipmentby the recipient is fromconsider yourself as a returnto all effects.
This case occurs whenever
- the courier carries out aattempt to deliver
- therecipient does not withdraw the package
- the package comessent back to the sender(in some cases after remaining in the bay at the courier)
The resulting costs will be incurred (lying costs and reverse shipping costs), together with anyshipping costsfrom our warehouse to the customer, will comeretained at the time of refund.
The direct and reverse logistics costs that will be retained at the time of the refund are shown in the table above. The deposit costs depend on case to case.
Free shipping
Free shipping in Italy on orders over €50 with fast and reliable delivery.
Fast delivery
Orders are prepared carefully and delivered within 1–4 working days.
Customer service
Dedicated support before and after your purchase — Support — servizioclienti@skisises.it · +39 015 405464
Guaranteed returns
You can request a return within 14 days from receiving your order.